Privacy Policy

1. Who We Are

Celestret Ltd (“Celestret”, “we”, “us”) is registered in England and Wales (Company No. 12345678), with registered office at 42 Marylebone Lane, London, W1U 2PF. We are the data controller of the personal information collected through celestret.com.

2. What Data We Collect

We collect information you provide directly, including:

• Name, email address, and contact details when you create an account or contact us
• Billing and shipping address when you place an order
• Payment information (processed securely via Razorpay — we never store card details)
• Skin type and preference data if you complete our Skin Quiz
• Email address if you subscribe to our newsletter

We also collect technical data automatically, including IP address, browser type, device information, and pages visited via cookies and analytics tools.

3. How We Use Your Data

• To process and fulfil your orders
• To send transactional emails (order confirmations, shipping updates)
• To personalise your experience and product recommendations
• To send marketing emails (with your consent, and you may unsubscribe at any time)
• To improve our website, products, and services through analytics
• To comply with our legal obligations

4. Legal Basis for Processing

We process your data under the following legal bases: contractual necessity (to fulfil orders), legitimate interests (improving our services, fraud prevention), consent (marketing communications), and legal obligation (tax and accounting compliance).

5. Data Sharing

We share your data only with trusted third parties necessary to operate our business, including payment processors, delivery partners, email service providers, and analytics platforms. We never sell your data to third parties.

6. Cookies

We use essential, functional, and analytics cookies. You can manage your cookie preferences at any time via our Cookie Settings page.

7. Your Rights

Under UK GDPR and CCPA, you have the right to: access, correct, delete, or restrict processing of your personal data; data portability; and to withdraw consent at any time. To exercise these rights, email privacy@celestret.com.

8. Data Retention

We retain order and transaction data for 7 years to comply with tax obligations. Account data is retained until you request deletion. Marketing preferences are retained until you unsubscribe.

9. Contact

For privacy-related queries, contact our Data Protection Officer at privacy@celestret.com or write to us at Celestret Ltd, 42 Marylebone Lane, London, W1U 2PF.